What wins and what converts when AI and people talk to your customers.
Book a consultationOne UK letting agent over 117 days, with AI answering first. See what the data shows.
See the insightsof enquiries arrived in the evening, late at night or at the weekend.
Voice, SMS, WhatsApp, email, Instagram, Messenger, X, TikTok, LinkedIn and web chat, all measured the same way.
The moment a human steps in decides whether the customer stays. We measure when it should happen and how.
We score each channel on speed, problems solved first time and customer satisfaction.
Clear write-ups of what we find, checked by people outside the team.
See how your own conversations compare, and where to improve first.
Real conversations, anonymised and shared by partner organisations, then labelled by trained reviewers.
Fair trials that compare one approach against another, set up in advance so the result cannot be bent.
Every result shows its range and sample size. We publish the results that did not work too.
At least two outside academics check each paper. The data and code are kept for anyone to re-run.
9,579 enquiries at one UK letting agent, 30 April to 25 August 2026.
Explore the data with us and learn how we could help you take advantage of conversational AI.
45 minutes, plus VAT